Privacy policy

Last updated · September 7, 2026

GinHair operates this store and website, including all related information, content, features, tools, products and services, to give you a curated shopping experience (the "Services"). GinHair is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. We may collect or process the following categories, including inferences drawn from them, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, cart, wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us including information you include when contacting customer support.
Device information including your device, browser, network connection, IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide information.
Automatically through the Services, including from your device and through cookies and similar technologies.
From our service providers, including when we engage them to enable technology on our behalf.
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfil orders, remember your preferences, send account notifications, process returns and exchanges, enable reviews, and create a customized shopping experience, such as recommending related products.
Marketing and advertising. To send marketing, advertising, and promotional communications by email, text, or post, and to show online advertisements based on items you've purchased, added to cart, or otherwise engaged with.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect or investigate fraudulent or unsafe activity, and secure our Services. You're responsible for keeping your account credentials safe — we recommend never sharing your username or password.
Communicating with you. To provide customer support, respond to you, and maintain our business relationship with you.
Legal reasons. To comply with applicable law or valid legal process, including requests from law enforcement, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
With business and marketing partners to provide marketing services and advertise to you, including personalized advertising supported by Shopify based on your activity across different merchants and websites. Depending on where you reside, you may have a right to opt out of this kind of sharing.
When you direct, request, or otherwise consent to disclosure, such as to ship you products or through social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms or policies, and to protect or defend the Services and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

We also use certain Shopify enhanced features that draw on data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information for these purposes, including responding to your requests to exercise your rights over it. Learn more in the Shopify Consumer Privacy Policy, and depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, review its privacy and security policies before proceeding — we don't guarantee and aren't responsible for the privacy, security, or accuracy of third-party sites. Information you share on public or semi-public venues, including third-party social platforms, may be viewable by other users without limitation as to its further use. Our inclusion of a link does not, by itself, imply endorsement of that platform or its operators.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under 16.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information sent to us may not be secure in transit — we recommend avoiding unsecured channels for sensitive or confidential communications.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes and enforce our contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights aren't absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Right to access / know. Request access to the personal information we hold about you.
Right to delete. Request that we delete personal information we maintain about you.
Right to correct. Request that we correct inaccurate personal information.
Right of portability. Receive a copy of your personal information and request we transfer it to a third party, in certain circumstances.
Managing communication preferences. Opt out of promotional emails at any time via the unsubscribe link — you may still receive non-promotional emails about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us below. To learn more about rights related to data Shopify processes, visit privacy.shopify.com/en.

We won't discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf, subject to proof of authorization. We'll respond within the timeframe required under applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination country has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, reach out using the details below.

📞 Phone: +91 816 951 8966
✉ Email: ginhair4@gmail.com
📍 Address: Malvani Malad West, 1030/127, 400095 Mumbai MH, India